At Secluded Land Company, customer satisfaction is our number one concern. To begin with, we are very selective about the land that we offer. In fact, out of every 25 parcels we investigate, only one is acquired for development. In addition to offering premium properties, we provide an exclusive Buyer's Protection Plan with each parcel of recreational and residential land sold. We never sell a parcel of land we wouldn't buy ourselves.
Commitment to excellence in customer service is a top priority at Secluded Land Company. To ensure customer satisfaction, customer surveys are completed annually to gain insight as to how we are doing from our customer's point of view. In order to offer cohesive service to each and every customer we may come in contact with, all employees closely follow our Customer Service Mission Statement and Code of Ethics.
Customer service mission statement:
It is the goal of Secluded Land Company to help families acquire suitable parcels of land that they may utilize to fulfill their vision and needs. In this process we are committed to treat all parties with integrity, honesty and respect. We strive to conduct business in accordance with applicable laws, rules and regulations. After the sale, Secluded Land Company will have trained experienced Real Estate professionals available to provide high quality customer service and to assist customers in their use of the property they have purchased.
Code of Ethics
- Integrity and honesty in all dealings
- Strict compliance with all applicable laws, rules and regulations
- The practice of the "Golden Rule" in all dealings with the public, agents from other companies and fellow associates and staff
- Exceeding the expectations of our customers and the general public, in all of our endeavors
- Projecting a professional image at all times
- Maintain a high level of sensitivity in all dealings
- Making contributions of significance in communities where Secluded Land Company is active
- Keeping pace with changes in real estate substance and practice
- Maintain a professional presentation including appropriate dress and demeanor
To successfully meet our customer's needs and desires, we provide access to our Customer Service Department through toll free telephone lines. Please read more about our commitment to customer service and see what customers have said about their experience purchasing land with our land specialists.